About ZOZI

ZOZI Advance is the fastest growing web-based reservation, payment, and customer management platform used by thousands of activity, tour, and event merchants.

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Helping Zerve Clients Choose the Right Partner

With the unexpected news of Zerve’s closure, we know Zerve clients are quickly scrambling to evaluate a new partner for their online booking and reservation system. Selecting a partner to trust with your entire business justifies careful evaluation. We believe Zerve customers should not have to make this decision in haste. To read the open letter our CEO, TJ Sassani, wrote to the Zerve community, click here.

To talk with a ZOZI team member, call (888) 611-9694, email us at getzozi@zozi.com, or click here.

To learn about ZOZI and our exclusive offer for Zerve customers, read our detailed FAQ below. We'll keep this updated with the most recent information.    

ZOZI’s Mission 

ZOZI’s mission is to power the world’s experiences. Our company’s entire focus revolves around helping our tour and activity businesses be great at what they do—offer amazing experiences to their customers. While we provide industry-leading software and services to help run your business, our approach since our founding in 2007 is to create a long-term relationship and partnership to help our clients succeed. 

Why choose ZOZI?

Stability

While finding the partner with the right features and support you need is important, we understand that for many of you, choosing a partner you trust and know will be there for the long-term is critical. ZOZI is first and foremost committed to our clients and their best interests because without them we cannot fulfill our mission to help people get out there and experience the world. Thousands of small and large business owners around the world have trusted ZOZI for nearly 10 years. 

Product Leadership

With more than 60 people focused on engineering and product alone, ZOZI is laser-focused on bringing the most advanced features, innovation, and experiences to your staff and customers. Over the past three months, our team released 12 new products—including the industry’s only EMV compliant mobile chip card reader, Android and iOS EMV compliant apps, fully customizable reporting and analytics (the most robust in the market), fully integrated ticketing and printing, an easier-to-use dashboard, and more. We’re committed to bringing you the latest technology and feature enhancements so you can provide the best experience for your customers.

Experienced Team

ZOZI’s product, engineering and leadership teams bring decades of success in the $200B experience economy. The tight-knit leadership team has an average tenure of seven years at ZOZI, sharing a long-term passion for creating a business that supports our clients and helps people experience the world. 

How stable is ZOZI?

With $45M in funding by a world-class investor base, a team of more than 180 people focused on your success, and nearly a billion dollars processed through the platform, ZOZI is the largest and most stable company in the industry.

ZOZI’s software business serves thousands of clients around the world and it’s software business is operationally profitable. We continually invest in product and development, hiring the best people and implementing new technologies.

What does ZOZI cost?

We’ve created the following offer exclusively for Zerve clients: 

- Waived monthly fee for the lifetime of your contract

- Industry low 1.99% credit card fees

- No hidden or transaction fees

- 5% customer convenience fee for web purchases

Do you have a call center?

ZOZI has deep expertise handling customer calls for tour and activity businesses. For the past seven years, we’ve managed call center operations out of our corporate headquarters, located in San Francisco, for both our consumer-focused activities marketplace and our online booking platform. Ensuring we deliver the highest quality customer support is very important to us—that’s why we manage our customer service team in-house. We’ve maintained an industry-leading CSAT (customer satisfaction) score of 99%. 

Currently, our call center hours are seven days a week from 6 a.m. to 7 p.m. PST. Based on growing demand, we’ll be expanding our hours of operations. Read more here

What products does ZOZI offer? 

ZOZI offers a full suite of easy-to-use desktop and mobile features for both small and large businesses, including:

- Industry-leading online booking and reservation platform

- iOS and Android mobile app to run your business from anywhere

- Mobile payments through the only EMV-compatible chip card reader in the industry

- Automated customer communications

- Guide management and communications

- Customizable reporting

- An online marketplace that lets you grow your business with activity listings on ZOZI.com

- Much, much more...

Does ZOZI have the ability to take mobile payments?

ZOZI offers the most robust and easy-to-use mobile apps for tour and activity operators in the industry. In addition to accepting payments with ZOZI’s iOS and Android app, you can view and edit your bookings, scan tickets, check in customers and more with your mobile phone. 

ZOZI also offers the industry’s only mobile chip card reader, so you can securely take payments from EMV chip credit cards. Read more about it here.

Who are the people behind ZOZI?

ZOZI’s founder and CEO, TJ Sassani, founded ZOZI while traveling the world after resigning from a consulting job. Everywhere he went, he found it difficult to book local activities and experiences. The inspiration for building a company that would connect travelers with incredible experiences became the foundation of what we do today. 

Our 180-person company is made up of people who truly love to live the brand, from backpackers to avid travelers, cyclists to marathon runners, as well as a few executives who previously built and sold businesses in the tour and activities industry. ZOZI’s employees have visited an average of 15 countries and are passionate about building a product that they themselves can use as customers, both locally and everywhere their travels take them. 

How long will it take to migrate from Zerve to ZOZI?

ZOZI’s best-in-class support team will partner with you to get your business up and running as soon as today.

What is ZOZI’s payout frequency?

Daily.

What type of account services does ZOZI have?

Our customer service team takes pride in delivering best-in-class phone and email support. As our client, you will have a dedicated account manager to help you during the transition and for the lifetime of your relationship with ZOZI. For every salesperson, we have five people focused on supporting our clients and building better technology.

If a customer books through ZOZI.com, can merchants see all their information?

Yes. Businesses have access to secure customer information, regardless of whether they book on ZOZI.com or on their own website.

What credit card processing system is used? 

ZOZI is your end-to-end processor. You don’t need to go through a full credit card application process.

How many employee users or logins are allowed per location?

Unlimited.

What type of customer communication does ZOZI’s system provide?

ZOZI offers customizable and automatic customer emails during all points of transactions, pre- and post-sales.

What type of communication can businesses do through ZOZI to their staff?

You can efficiently manage your staff and guides by using ZOZI to text and email them as needed. You can set up and assign guides to specific activities or tours and send text or email notifications for the following:

- Availability assignment or un-assignment

- Change in availability date/time

- Availability cancellation

- New booking

- Booking changes

- Booking cancellations   

Does ZOZI have voucher capabilities?

ZOZI makes it easy to manage and redeem vouchers. Automate your voucher redemption process with simple integrations with Groupon, Living Social, and other OTA’s. 

How do I switch to ZOZI today?

To talk with a ZOZI team member, call (888) 611-9694, email us at getzozi@zozi.com, or click here.

We're happy to help answer any questions you may have!